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Terms & Conditions

Thank you for shopping at Schoffa!

Returns (webshop)

We at Schoffa understand that sometimes a product bought from the web is different from what you had expected; maybe the size is a bit off or maybe you just changed your mind and want something else. But don’t worry, you have 14 days to return the product(s), beginning from the date you received your product(s), or if you received your order in multiple shipments, when the last shipment you received has arrived. If you want to return your order, it is important that you notify us first by sending an email to info@schoffa.com no later than 14 days from receiving the shipment. Also remember to make sure that the product(s) you are returning reaches us no later than 14 days from notifying us about the return. Another important thing is that the product(s) you are returning need to be unused and in original condition. Make sure that you return all packaging and price tags & other tags. You can of course try the product on as you would in store. If the product has been used more than just to try it on or it has been washed it can unfortunately no longer be returned.

When returning a product you are responsible for the transport costs and for ensuring that the product reaches us in good condition, so remember to pack it well when you send it back to us.

Send your return to the following address:

Schoffa Oy Ab
Pohjoisesplanadi 33
00100 Helsinki, Finland
Puh.nr: +358 45 1139870

 

Exchange (webshop & physical store)

If you are not for some reason happy with your Schoffa product, please always contact us at info@schoffa.com. You have 20 calendar days to exchange an item from the day you received it.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refund

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Returns (physical store)

All of our products have a 14 day full exchange policy starting from the day you bought the product. You can exchange the product you bought for another product or for a gift card. If you want to exchange a product please bring it to the Schoffa store you bought it from. For the exchange to be possible the product(s) you are returning need to be unused and in original condition and you need to present a receipt of the purchase. Also make sure that you return all packaging and price tags & other tags. You can of course try the product on as you would in store, but if the product has been used more than just to try it on, or it is a product that has been modified or made according to your measurements, or it has been washed it can unfortunately no longer be exchanged.

Shipping

We always strive to send your webshop order at least during the next business day from the day you placed your order so that you get to enjoy your purchase as soon as possible. Usually you will get your order in 5 business days if you live in Europe and 10 business days if you live outside of Europe. We use PostNord as our primary delivery partner and at times we use the local Postal service Posti. Regardless of the logistics provider you will get a tracking code with which you can track your package. For the sake of convenience most Schoffa orders are delivered to a pick-up point near your home so that you can pick-up your order at a time that works best for you.

If you have any questions regarding shipping please WhatsApp us at +358 45 1139870 or send us an email to info@schoffa.com.

Always contact us

Please remember to always contact us in advance if you are not happy with the product you have purchased. All returns and complaints will be assessed separately by our customer service experts to ensure a personal customer experience.

Privacy Policy (updated 15.2.2020)

Schoffa respects your privacy. In general, you can visit Schoffa.com on the Web without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your full name, home address, e-mail address and phone number. It is our intent to let you know before we collect personal information from you on the Internet.

Personal Information
If you choose to give us personal information through the Internet that we may need to correspond with you or process an order, it is our intent to let you know how we will use this information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.

Information collected by Schoffa.com is used internally by authorized Schoffa employees for three main purposes. First, we collect information to determine how to improve our site by seeing which areas, features and products are most popular. Second, we collect information in order to personalize the site for our customers. For example, in the future, we may recommend products or features you may like based on what you have liked in the past. Lastly, we keep track of the domains from which people visit us. We analyze this data for trends and statistics, and then we discard it. We do not sell, rent, loan, or transfer any personal information regarding our customers to any unrelated third parties. We are committed to protecting your privacy. In addition to Schoffa´s company guidelines regarding your information, your personal data is protected according to the applicable law in respective markets.

Cookies
There are various technologies, including one called cookies, which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. Some Schoffa pages use cookies or other technologies so that we can better serve you when you return to our site. For example, we use these cookie files to track your clicks as you go through the Schoffa Web site, to keep track of items you put into your shopping cart, to tell us whether you have visited Schoffa.com previously, and to help us determine whether you came to Schoffa from a particular Internet link or banner advertisement. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Children´s Policy

Schoffa is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children ‘s online activities and interests. Schoffa does not knowingly collect information from children under the age of 13 and Schoffa does not target its websites to children under 13.

Payment
Payment can be made by credit card, direct debit invoice or as may otherwise be instructed at the Web Shop. Where payment is subject to validation and/or authorisation by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorisation. We co-operate with an authorized payment service provider (PSP), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard and Diners. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.

Payment service provider:

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830
www.paytrail.com

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Changes To This Privacy Policy

This Privacy Policy is effective as of 18.11.2015 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

If you have any questions about our Terms and Conditions, please contact us.

Schoffa Oy
Pohjoisesplanadi 33,
00100 Helsinki
Company registration number: 1983116-2
Phone & WhatsApp number: +358-45-1139870
info@schoffa.com

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Wishing you a great shopping experience,

The Schoffa Team