Thank you for shopping at Schoffa!
We at Schoffa understand that sometimes a product bought from the web is different from what you had expected; maybe the size is a bit off or maybe you just changed your mind and want something else. But don’t worry, we have a 14 day full return policy, beginning from the date you received your product(s), or if you received your order in multiple shipments, we start counting from the last shipment you received. If you want to return your order, it is important that you notify us by sending an email to firstname.lastname@example.org no later than 14 days from receiving the shipment. Also remember to make sure that the product(s) you are returning reaches us no later than 14 days from notifying us about the return. Please fill in the return form you got with your order, if you have lost the form you can find it here. Another important thing is that the product(s) you are returning need to be unused and in original condition. Make sure that you return all packaging and price tags & other tags. You can of course try the product on as you would in store. If the product has been used more than just to try it on or it has been washed it can unfortunately no longer be returned.
When returning a product you are responsible for the transport costs and for ensuring that the product reaches us in good condition, so remember to pack it well when you send it back to us.
Send your return to the following address:
Schoffa Oy Ab
00100 Helsinki, Finland
Puh.nr: +358 45 1139870
If you are not for some reason happy with your Schoffa product, please always contact us at email@example.com. You have 20 calendar days to exchange an item from the day you received it.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Please note that we do not accept simple returns but always strive for an exchange instead.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Returns (physical store)
All of our products have a 14 day full exchange policy starting from the day you bought the product. You can exchange the product you bought for another product or for a gift card. If you want to exchange a product please bring it to the Schoffa store you bought it from. For the exchange to be possible the product(s) you are returning need to be unused and in original condition and you need to present a receipt of the purchase. Also make sure that you return all packaging and price tags & other tags. You can of course try the product on as you would in store, but if the product has been used more than just to try it on or it has been washed it can unfortunately no longer be exchanged.
We always strive to send your webshop order at least during the next business day from the day you placed your order so that you get to enjoy your purchase as soon as possible. Usually you will get your order in 5 business days if you live in Europe and 10 business days if you live outside of Europe. We use PostNord as our primary delivery partner and at times we use the local Postal service Posti. Regardless of the logistics provider you will get a tracking code with which you can track your package. For the sake of convenience most Schoffa orders are delivered to a pick-up point near your home so that you can pick-up your order at a time that works best for you.
If you have any questions regarding shipping please WhatsApp us at +358 45 1139870 or send us an email to firstname.lastname@example.org.
Always contact us
Please remember to always contact us in advance if you are not happy with the product you have purchased. All returns and complaints will be assessed separately by our customer service experts to ensure a personal customer experience.
Schoffa (“us”,”we”, or “our”) operates https://schoffa.com (the “Site). The paragraphs below informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address, email or phone number (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer´s Internet Protocol (“IP”) address, browser version, the pages or our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze the Log Data.
We may use your Personal Information to contact you with newsletters, marketing or promotional material.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer´s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100 % secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Payment service provider
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.
Paytrail Oyj, business ID 2122839-7
Phone: +358 207 181830
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.
If you have any questions about our Terms and Conditions, please contact us.
Company registration number: 1983116-2
Phone number: +358-45-1139870
Wishing you a great shopping experience,
The Schoffa Team