Thank you for shopping at Schoffa!
If you are not for some reason happy with your Schoffa product, please always contact us at firstname.lastname@example.org. You have 20 calendar days to exchange an item from the day you received it.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Please note that we do not accept simple returns but always strive for an exchange instead.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved we will either exchange your return for another product / size you have requested in exchange or you will receive a Schoffa gift card in exchange.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Always contact us
Please remember to always contact us in advance if you are not happy with the product you have purchased. All returns and complaints will be assessed separately by our customer service experts to ensure a personal customer experience.
Schoffa (“us”,”we”, or “our”) operates https://schoffa.com (the “Site). The paragraphs below informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address, email or phone number (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer´s Internet Protocol (“IP”) address, browser version, the pages or our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze the Log Data.
We may use your Personal Information to contact you with newsletters, marketing or promotional material.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer´s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100 % secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Payment service provider
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.
Paytrail Oyj, business ID 2122839-7
Phone: +358 207 181830
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.
If you have any questions about our Terms and Conditions, please contact us.
Company registration number: 1983116-2
Phone number: +358-45-1139870
Wishing you a great shopping experience,
The Schoffa Team